A faulty software update caused chaos around the world, with nearly every airline suspending numerous flights, causing ongoing delays at some airports, but the effects are fading.
July 22, 2024 8:26 AM
• 2 min read
A faulty software update caused chaos around the world, leading nearly every airline to ground scores of flights, and delays remain at some airports, but the effects are fading.
According to the latest data from FlightAware, 758 flights were canceled in and to/from the US as of early Monday morning, more than the normal number of flights on a non-holiday basis. The majority of the cancellations were on Delta Air Lines.
Delta Air Lines reported 626 flight cancellations, about 83% of all canceled flights.
Delta Air Lines Chief Executive Officer Ed Bastian said in a message to customers on Sunday that the airline continues to recover and restore operations after the outage. He said Delta’s grounding has led to the cancellation of more than 3,500 Delta and Delta Connection flights. Delta is offering waivers to affected customers.
“The technical issues occurred during one of the busiest summer travel weekends and limited our ability to re-accommodate guests as we were over 90% booked,” Bastian wrote.
One of the tools Delta Airlines used to track flight attendants was affected, leaving it unable to handle the unprecedented number of changes caused by the outage.
The bad weather also caused delays across the Southeast, including Delta’s home base of Atlanta, according to FlightAware.
