This may seem like an odd title coming from CrowdComms, a leading event technology provider.
Technology has undoubtedly revolutionized the way we connect and engage at events. From streamlining logistics to fostering year-round engagement, technology has transformed the game and created a more efficient experience. But despite these digital advancements, the true heart of a successful event is its attendees.
Why people matter
Think back to the most memorable event you’ve ever attended: Was it the cutting-edge app that impressed you, or the warmth of the interaction, the human energy, and the attention to detail that you felt from the moment you walked in?
Technology provides a seamless experience, but it’s the people who bring your event to life, working tirelessly from concept to execution. Without their passion, creativity and dedication, cutting edge technology would be useless.
At CrowdComms, we have an unwavering belief that people are at the heart of every successful event. We ensure that this human-centric approach is built into our support. We’ve created seven steps to developing a human-centric approach to customer service. Here are the steps:
A human-centered, 7-step approach to customer service
Listening: The foundation of great customer service starts with listening. We deeply understand our clients’ unique needs, goals, and challenges. This empathy-based approach allows us to precisely customize our services to ensure each event is perfectly aligned with our client’s vision. Effective Communication: Clear, timely communication is the foundation of trust. Whether via email, phone, or in-person meetings, effective communication ensures transparency, builds relationships, and sets the stage for successful collaboration. Empathy: Empathy allows us to put ourselves in our clients’ shoes and see their event through their eyes. This perspective allows us to anticipate our clients’ needs, manage expectations, and provide support that feels personal and sincere. Personalized Solutions: Every event comes with its own challenges. By providing personalized solutions, we address specific client needs and ensure a customized, exceptional event experience. Building Relationships: Long-term relationships with clients and colleagues are built on trust, respect, and open communication. We nurture these relationships to create a supportive, collaborative environment that benefits all involved. Proof: 95% of our clients return year after year. Proactive: Proactiveness is key to a successful event. By anticipating potential issues and finding solutions before they become severe, we demonstrate our commitment to our clients’ success and a smooth event experience. Humble and open: We believe there is always room for improvement. We listen carefully to our clients’ feedback, humbly accept areas where we can improve, and use this information to continually improve our products and services. By constantly looking for ways to improve our service, we strive to stay one step ahead and provide unparalleled customer service.
By putting people first, we ensure that every event is not only successful, but meaningful and enjoyable for all involved. At CrowdComms, we celebrate the valuable contributions of individuals and are committed to a future where technology and humans work together to create unforgettable events.
